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8x8 Support

Changing Enabled Queues Gives Contacting Server Message

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Symptom

When in 8x8 Agent Workspace, attempting to change enabled queue gets the message "Contacting server", and hangs there.

The Agent can take calls and do other work in the console.

Applies To

  • 8x8 Contact Center 
  • 8x8 Agent Workspace

Resolution

  1. Log the Agent out of Agent Workspace.
  2. Close the browser.
  3. Open the browser.
  4. Clear the browser cache and cookies.
  5. Log the Agent back into the Agent Workspace.

The Agent can now change the enabled queues successfully.

Cause

Cached data in the browser is preventing the queue changes to be made with the 8x8 server.