When attempting to activate the Bria 4 softphone client as provided by 8x8 on a Mac computer with the High Sierra operating system update, the user encounters the error message "Signal 11 (Segmentation Fault)". Activation cannot be completed.
- Bria 4
- Mac (High Sierra)
Users on High Sierra will need to upgrade to Bria 5.
Unfortunately, at this time, only a limited number of licenses for Bria 5 are available from 8x8.
To procure a Bria 5 license, agents should send an email request to firstname.lastname@example.org
Do not share this email with customers.
Bria 4 is not compatible with high Sierra. Per CounterPath, the maker of the Bria software:
"Bria 4 was replaced by Bria 5 on June 22 of 2017, and several months later in late September Apple released High Sierra, which made significant changes that cause Bria 4 to no longer launch. It is not possible for Bria 4 to be modified to run on High Sierra. Bria 5, being a newer product, was able to be modified and has been updated to be supported by High Sierra."