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Bria Error 408 Request Timeout
8x8 Support

Bria Error 408 Request Timeout

Symptom

VCC agents experiencing the following error message in Bria: 408 Request Timeout.

Applies To

Bria for Windows or MAC.

Resolution

  1. Verify Server information (Domain, Server address, Proxy address) entered in under SIP account in Bria:
    > Server configuration steps for Windows.
    > Server configuration steps for Mac.
  2. Ensure Bria isn't being blocked by your:
    > Firewall.
    > Router.
    > Antivirus.
    Please contact your IT team to ensure Bria is an allowed application through all firewalls and routing devices on your network and operating system.

Cause

Error 408 Request Timeout indicates that the client is not receiving any response from the server that you are trying to connect to. This error is likely caused by incorrect server information (domain, server address) entered in your SIP account.

Another possible cause is that a restrictive firewall or router is blocking the request to, or response from the server.

Additional Information

For more information, see CounterPath's 408 Troubleshooting article.

 

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