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Bria Phone Reverts to Monitor Speakers
8x8 Support

Bria Phone Reverts to Monitor Speakers

Symptom

When an agent changes the ringer settings in the BRIA phone, then after a call the Bria phone reverts to monitor speakers instead of the PC speaker.

Applies To

  • Bria
  • Agent
  • Speakers
  • Audio

Resolution

In the Windows OS settings, disable the monitor speakers.

  1. Right-click the volume control icon and click Playback Devices.
  2. Right-click the monitor speaker option.
  3. Select Disable.
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