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Callers Unable To Hear On-Hold Music In Virtual Contact Center
8x8 Support

Callers Unable To Hear On-Hold Music In Virtual Contact Center

Symptom

Callers are unable to hear on-hold music in Virtual Contact Center.

Applies To

  • Virtual Contact Center
  • Agents
  • On-hold Music

Resolution

Agents will need to put the caller on-hold from the VCC Agent GUI.

On-HoldButton.JPG

Cause

If the agent is using Bria, they should not use the Bria application to put the caller on-hold.

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