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Certain Case Follow Up Unresponsive
8x8 Support

Certain Case Follow Up Unresponsive


You have VCC configured to use the VCC CRM, and an email channel.
A case is created from an inbound email, and there are several Follow-up interactions.


When you attempt to open one of the Follow-up interactions (like .4, .5, .6, etc), the page hangs and the browser gives a message:  Firefox: "A web page is slowing down your browser. What would you like to do?"   Chrome " is unresponsive..."


If you wait long enough (a few minutes or more), the page eventually opens.

Applies To

  • Virtual Contact Center with VCC CRM, and email channel.


Wait for the page to display.


There is a large CSS file associated with the interaction that is taking long to process.

Additional Information

If the page does not open after several minutes, please create a case with 8x8 Technical Support


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