Skip to main content
Certain Case Follow Up Unresponsive
8x8 Support

Certain Case Follow Up Unresponsive

Symptom

You have VCC configured to use the VCC CRM, and an email channel.
A case is created from an inbound email, and there are several Follow-up interactions.

clipboard_e05fbf656bffd243807a0547e6bd673be.png

When you attempt to open one of the Follow-up interactions (like .4, .5, .6, etc), the page hangs and the browser gives a message:  Firefox: "A web page is slowing down your browser. What would you like to do?"   Chrome "...page is unresponsive..."

clipboard_ed38573ecf74863a33343dbe3a5eb3b57.png

If you wait long enough (a few minutes or more), the page eventually opens.

Applies To

  • Virtual Contact Center with VCC CRM, and email channel.

Resolution

Wait for the page to display.

Cause

There is a large CSS file associated with the interaction that is taking long to process.

Additional Information

If the page does not open after several minutes, please create a case with 8x8 Technical Support

 

  • Was this article helpful?