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How to Force Log out an Agent
8x8 Support

How to Force Log out an Agent

Objective

To force log out an agent, in the event that they have forgotten to do so themselves.

Applies To

  • Virtual Contact Center Agent interface

Procedure

  1. Log into Virtual Contact Center Agent as a Supervisor agent. 
  2. Select Menu > Monitoring, the Monitoring dialog opens. 
  3. Select the Agent Management tab
  4. Select the Monitor sub-tab
  5. Check the box Logged in, the logged in agents are displayed. 
  6. In the Action column, click the logout icon (looks like a door with an arrow pointing to the right).

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