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How to Obtain VCC Agent Status Changes
8x8 Support

How to Obtain VCC Agent Status Changes

Objective

How to obtain VCC Agent status changes.

Applies To

  • All Versions of VCC

Procedure

  1. Log into VCC AGUI.
  2. Go to Menu.
    clipboard_ebd320813b6080753c4d65833a8d9216d.png
  3. Select Report.
    clipboard_e4cfdd7629631d67f819db363c80b894f.png
  4. Click on New Report.
    clipboard_e4675be8aa5fa58897789c94af0672d7b.png
  5. Go to the Agent section.
    clipboard_e872d036226a0d3027b5702b58355ca9a.png
  6. Select Status change details.
    clipboard_ebfe44181dd6e1b466e7d96e9c33460e9.png
  7. Click Next.
  8. Set the criteria.
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  9. Run the report.

Additional Information

You will need to have Supervisor permissions in an effort to access VCC Reports.

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