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How to send a Notification Message from the VCC Console
8x8 Support

How to send a Notification Message from the VCC Console

Objective

How to send a Notification Message from the VCC Console

Applies To

  • VCC Agent

Procedure

  1. In Agent Console, go to the Notices tab.
  2. Click the Post Notices tab.
    AgtAgtNoticesSend01a.png
  3. In the Group list, select your agent group, or select All if you are a supervisor and want to send the notice to all your agent groups.
    You must select at least one agent group before you can send the notice.
  4. In the Priority area, select the priority level of the message, or select Pop-up.
    Note: If you select Pop-up, Agent Console displays the notice as a pop-up message that disables all recipients' tools until the agent selects the message box and clicks Close.
  5. Click Post Notices to send the notice.

Additional Information

As an agent you may need to send a notification message or notice to your agent group. It is a fast and convenient way to provide a warning or send a general message to other agents in the same tenant.