If you wish to transfer an ongoing chat to another queue, you can transfer it in just a few clicks. During a chat, Agent Console gives you the visibility to other chat queues, whether you are part of them or not. Simply select a queue, and click Transfer. The chat terminates at your end, and transfers to an agent available in the other queue.
- Virtual Contact Center, Virtual Contact Center Agent GUI
To Transfer a live chat
- Inform the customer about the transfer
- Click the Queues tab in the Control Panel. The Queues tab lists the chat queues available to accept the transferred interaction.
- Select the queue you want to transfer to and click Transfer