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How to transfer VCC chat interactions to a different queue
8x8 Support

How to transfer VCC chat interactions to a different queue

Objective

If you wish to transfer an ongoing chat to another queue, you can transfer it in just a few clicks. During a chat, Agent Console gives you the visibility to other chat queues, whether you are part of them or not. Simply select a queue, and click Transfer. The chat terminates at your end, and transfers to an agent available in the other queue.

Applies To

  • Virtual Contact Center, Virtual Contact Center Agent GUI

To Transfer a live chat 

  1. Inform the customer about the transfer 
  2. Click the Queues tab in the Control Panel. The Queues tab lists the chat queues available to accept the transferred interaction. 
  3. Select the queue you want to transfer to and click Transfer

How to transfer chat interaction into a different queue.PNG