As a Supervisor Agent in Virtual Contact Center, running a Detailed Transactions Activity report, for a several month-long date range, has missing data from the report and does not contain data up to the end date range.
- Virtual Contact Center
- Supervisor Agents
Run the report for a shorter date range. If you need the report for a greater time period, then you will need to run several reports for consecutive date ranges.
If you want a report for the last 6 month, run 6 separate reports, 1 report for each month.
The VCC reports are generated in Excel format and the report export limits to 65,000 rows of data.
The first eight rows are not counted as data.