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Missing Data in the Detailed Transaction Activity Report
8x8 Support

Missing Data in the Detailed Transaction Activity Report

Symptom

As a Supervisor Agent in Virtual Contact Center, running a Detailed Transactions Activity report, for a several month-long date range, has missing data from the report and does not contain data up to the end date range.

Applies To

  • Virtual Contact Center
  • Reporting
  • Supervisor Agents

Resolution

Run the report for a shorter date range. If you need the report for a greater time period, then you will need to run several reports for consecutive date ranges.

Example

If you want a report for the last 6 month, run 6 separate reports, 1 report for each month.

Cause

The VCC reports are generated in Excel format and the report export limits to 65,000 rows of data.

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The first eight rows are not counted as data.

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