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8x8 Support

8x8 Agent Workspace Created By Me Filter Not Returning Correct Details

Symptom

On 8x8 Agent Workspace Customer View filter 'Created by Me' not returning the correct details. 

Applies To

  • 8x8 Agent Workspace

Resolution

This is the expected result (Verified in 9.6.0). The customer is listed as 'Created by Me' only if there is a created 'case' assigned to that customer and case should be open or in-progress to return the result. 

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