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On VCC Agent Customer View filter 'Created by Me' not returning correct details
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On VCC Agent Customer View filter 'Created by Me' not returning correct details

Question 

On VCC Agent Customer View filter 'Created by Me' not returning correct details. Please investigate?

Applies To

  • VCC AGUI 

Answer

  • This is the expected result (Verified in 9.6.0), The customer is listed as 'Created by Me' only if there is a created 'case' assigned to that customer and case should be open/ in-progress to return the result. 

 

 

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