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Search Tasks Network error Please try again later
8x8 Support

Search Tasks Network error Please try again later

Symptom

When searching by a task number in CRM Tasks in the Virtual Contact Center Agent Console, you receive an error that reads, "Network error. Please try again later."

Steps to reproduce the error:

  1. Log into VCC Agent Console.
  2. Click the Tasks icon, looks like a calendar.
  3. Click Search.
  4. Enter Task Number equals <enter a valid task number>.
  5. Click Search.
  6. Receive a yellow error box, "Network error. Please try again later."

clipboard_e9368567e274c61bdd405a32f91580ac5.png

Applies To

  • Virtual Contact Center Agent console > CRM Tasks

Resolution

Please create a case with 8x8 Technical Support.

Cause

This issue is under investigation.

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