Agents in Virtual Contact Center are transferring calls to other VCC Agents but the receiving agent’s status does not automatically change to busy.
- Virtual Contact Center
Transfer the calls within Virtual Contact Center by clicking the agent's name in the Agent Status name list, and selecting Make a Call.
The calls are being transferred by dialing Agent B’s office phone number instead of selecting the agent in VCC.
Dialing the phone number makes VCC think the call is leaving the VCC system, Agent B does not receive the call in VCC, and Agent B's VCC does not know Agent B is on a call.