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Virtual Contact Center AGUI Reporting Failed Insufficient Permissions
8x8 Support

Virtual Contact Center AGUI Reporting Failed Insufficient Permissions

Symptom

When downloading reports through the VCC AGUI, you receive an error that reads:

"Failed - Insufficient permissions."

VCC AGUI Report Failed.png

Applies To

  • Virtual Contact Center Reporting
  • Report downloads

Resolution

Either rename the .xls file or delete the duplicate file names within the directory.