When a VCC agent clicks on the Virtual Contact Center (VCC) icon in the Single Sign-On (SSO) panel, an error appears:
"The single sign on failed." This may appear for a new VCC agent.
Virtual Office + VCC integration (mode 3 tenants) accounts.
In the Virtual Office Configuration Manager, check the user's assigned Services and Permissions. The user(s) may only have the Virtual Office service enabled although they also need the VCC service license enabled.
The user(s) may only have the Virtual Office service enabled. In order to access the VCC Agent Console (SSO panel), they need to have a separate VCC service (license) enabled.