One of my Virtual Contact Center agents is stuck on a call that won't end.
- Virtual Contact Center Agent
- Stuck Calls
Log into VCC AGUI as Supervisor:
- Select Menu > Monitoring Drop-Down to launch new window.
- Agent Management Section.
- Monitor tab.
- Hover Over Agent you want to log out.
- Select Logout for the selected agent.
This will force log out the agent and end the call. The agent will need to re-log back into 8x8 AGUI.
The Virtual Contact Center Supervisor will need to be assigned to the same Group as the agent in an effort to view and access the agent in the Monitoring section.