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Agent Status Stuck in Busy Status When Receiving Direct Agent Access Call on Line 2
8x8 Support

Agent Status Stuck in Busy Status When Receiving Direct Agent Access Call on Line 2

Symptom

8x8 Contact Center Agent is stuck in busy status when receiving Direct Agent Access (DAA) call on line 2.

Applies To

  • 8x8 Contact Center v 9.5.2

Resolution

This will be resolved with the release of Contact Center v 9.9.0.