Skip to main content
Bria 5 Icon Shows Grey X Presence Status Appear Offline
8x8 Support

Bria 5 Icon Shows Grey X Presence Status Appear Offline

Symptom

Agent is using Bria 5 for their Workplace Phone. The Bria 5 window displays an icon with a grey X and the words: "Presence Status Appear offline".

clipboard_ee42cbf5422365d18b46d108c0edf2e12.png

Applies To

  • Virtual Contact Center (VCC)
  • Bria 5

Resolution

This is related to Bria 5 messaging. Although an optional feature, you can turn this on by following the below steps.

  1. Select Softphone > Account Settings.
  2. Double-check the active account.
  3. On the Account tab, check the box IM/Presence.
  4. Click OK.

Cause

This icon is for the Bria 5 messaging feature, it is not used for VCC, and the grey X is indicating the agent is not available for Bria 5 messaging.

It does not impact the ability of the agent to receive or make calls through VCC.

 

  • Was this article helpful?