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Call Hangs up on Line 1 When Agent Initiates Line 2
8x8 Support

Call Hangs up on Line 1 When Agent Initiates Line 2

Symptom

In 8x8 Contact Center, calls hang up on Line 1 when Agent initiates Line 2. 

  1. Take/make a call on line one.
  2. Click on line 2 and make a call to another agent in Contact Center.
  3. If the agent script you are calling hits a Hang up event it will terminate the call for line 2 and also the call on hold on line 1.

Applies To

  • 8x8 Contact Center
  • Scripts

Resolution 

Check that there are no hang-up events being met in the DAR (Direct Agent Routing) script. 

The best way of doing this is to have the ringing either loop or play a message looping until the caller hangs up.

Example Script:

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