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Call Hangs up on Line 1 When Agent Initiates Line 2
8x8 Support

Call Hangs up on Line 1 When Agent Initiates Line 2

Symptom

Calls hang up on Line 1 When Agent Initiates Line 2.

Scenario

  1. Take/make a call on line one.
  2. Click on line 2 and make a call to another agent in VCC.
  3. If the agent script you are calling hits a Hang up event in the script it will terminate the call for line 2 and also the call on hold on line 1. 

Applies To

VCC Mode 2/3 Tenants

Work Around

Make sure there are no hang up events being met in the DAR (Direct Agent Routing) script.

The best way of doing this is to have the ringing either loop or play a message looping until the caller hangs up.

Example Script

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