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Follow-Up Interaction Page Hangs While Opening an Interaction
8x8 Support

Follow-Up Interaction Page Hangs While Opening an Interaction

Symptom

The Follow-up interaction page hangs when trying to open an interaction.

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Applies To

  • 8x8 Contact Center 
  • 8x8 Contact Center CRM 
  • Channels

Resolution

Wait for the page to display. The page should display within a few minutes. 

Cause

There is a large CSS file associated with the interaction that is taking longer to process.

Additional Information

If the page does not open after several minutes, please create a case with 8x8 Technical Support.

 

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