How to Cold or Blind Transfer a Call to An Agent in Workspace
Objective
Blind transferring a call to an agent (transferring without first speaking to the receiving agent).
Applies To
- 8x8 Contact Center
- Blind Transfer
- Agent Workspace
Procedure
Ensure that, during an active call, you announce the intended transfer to the caller.
- Click Transfer (phone icon) to view the status of other agents in the Agent Directory.
- Select an agent or search for an agent and click Cold Transfer. The call is transferred to the selected agent.
