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How to Change the Workplace Number in the Agent Console
8x8 Support

How to Change the Workplace Number in the Agent Console

Objective

How to change the workplace number in the Agent Console.

Applies To

  • Virtual Contact Center
  • Virtual Contact Center AGUI
Virtual Contact Center allows you to use a hard phone, a cell phone, or a soft phone to process contact center interactions.

Procedure

  1. Log in to the Virtual Contact Center AGUI.
  2. Click Work Offline.
  3. Click My Profile.
  4. Under Personal enter Workplace Phone or Workplace SIP URI.
  5. Click Make Verification Call to test.

Additional Information

Virtual Contact Center allows you to use a hard phone, a cell phone, or a softphone to process contact center interactions. The use of a hard phone requires a phone number, while the use of a softphone requires a SIP URI. Your administrator specifies this information when setting up your account and determines if you can change this information in your agent profile.

  • The Workplace Phone, under My Profile, identifies the phone number you use to process Virtual Contact Center phone interactions.
  • The Workplace SIP URI identifies your softphone. Based on the configuration of your account, you may be able to edit your phone number and the SIP URI.

Phone Number Format

Below are examples of phone number formats:

United States: 1-123-456-789

Non-US countries: +(Country Code) (phone number)

 

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