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Virtual Contact Center: Recording Control API Does Not Work in Incognito or Private Browser Windows
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Virtual Contact Center: Recording Control API Does Not Work in Incognito or Private Browser Windows

Symptom

Recording control API calls not working some or all of the time.

Applies To

  • Virtual Contact Center
  • Recording Control API
  • Incognito/Private Browser Sessions

Resolution

Do not use incognito or private browser windows when entering private information such as credit card information or health information covered by HIPPA.

Cause

The recording control API uses cookies and cached information which is not recorded in an incognito or private browser window.

Additional Information

The API correctly returns error messages when it is called from an incognito or private browser window, but some users may not have written error handling into their routines and miss the errors.

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