Recording control API calls not working some or all of the time.
- Virtual Contact Center
- Recording Control API
- Incognito/Private Browser Sessions
Do not use incognito or private browser windows when entering private information such as credit card information or health information covered by HIPPA.
The API correctly returns error messages when it is called from an incognito or private browser window, but some users may not have written error handling into their routines and miss the errors.