Agent Management Active Queues shows '0 of 2' but it should show '1 of 2'.
There is an Agent who is assigned to two queues and enabled for one of the queues.
- Log into Virutal Contact Center Agent console as a Supervisor.
- Select Menu > Monitoring > Agent Management > Active Queues.
- The Agent shows '0 of 2' - it should be '1 of 2'.
Agent Management does show the Agent is taking calls. In the Agent Status list, the Agent's status changes between available or Busy.
- Virtual Contact Center
- Agent console for a Supervisor agent
Please create a case with 8x8 Technical Support to resolve.