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Agent Management Active Queues Only Shows 0 of 2
8x8 Support

Agent Management Active Queues Only Shows 0 of 2

Symptom

Agent Management Active Queues shows '0 of 2' but it should show '1 of 2'.

There is an Agent who is assigned to two queues and enabled for one of the queues.

  1. Log into Virutal Contact Center Agent console as a Supervisor.
  2. Select Menu > Monitoring > Agent Management > Active Queues.
  3. The Agent shows '0 of 2'  - it should be '1 of 2'.

Agent Management does show the Agent is taking calls. In the Agent Status list, the Agent's status changes between available or Busy.

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Applies To

  • Virtual Contact Center
  • Agent console for a Supervisor agent

Cause

Please create a case with 8x8 Technical Support to resolve.

 

 

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