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How does agent status enter field showing as N/A(N/A) on VCC agent report?
8x8 Support

How does agent status enter field showing as N/A(N/A) on VCC agent report?

Question 

On the VCC agent report "Time on break /Off line status code." 

There are several columns that appear "N/A (N/A)", the question is how does a user status enter this field, as we find a lot of time is contained within these columns which doesn't give visibility on the agent true status.

Applies To

Agent report : "Time on break/Offline status code"

Answer

This is normal to see NA/NA.  Mandatory status codes are for agents to change status manually from the AGUI drop down menu, but any status changes by the system will show NA/NA (examples, when you first log in -> break status, times out a call to break mode, phone connection problem to put agent in offline mode....etc)