No results are returned for any agents who have been deleted when running Monitoring Playback.
- In Virtual Contact Center Agent console, log in as a Supervisor agent with permissions to Monitor agents.
- Click Menu > Monitoring > Playback > Phone.
- Click Advanced.
- Search by Transaction ID or by Start Date.
- No results are returned.
- Virtual Contact Center
- Monitoring Playback
Please create a case with 8x8 Technical Support.
The agent was deleted.