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Monitoring Playback Does Not Show Deleted Agent's Recordings
8x8 Support

Monitoring Playback Does Not Show Deleted Agent's Recordings

Symptom

No results are returned for any agents who have been deleted when running Monitoring Playback.

  1. In Virtual Contact Center Agent console, log in as a Supervisor agent with permissions to Monitor agents.
  2. Click Menu > Monitoring > Playback > Phone.
  3. Click Advanced.
  4. Search by Transaction ID or by Start Date.
  5. No results are returned.

Applies To

  • Virtual Contact Center
  • Reporting
  • Monitoring Playback

Resolution

Please create a case with 8x8 Technical Support.

Cause

The agent was deleted.

 

 

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