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VCC Monitoring Tool's "equal" Is Not Populating Information
8x8 Support

VCC Monitoring Tool's "equal" Is Not Populating Information

Symptom

In the Monitoring tool in Virtual Contact Center, Advanced Search, the Contact/Date "equals" is not pulling up any information.

Applies To

  • Virtual Contact Center
  • Supervisor
  • Reporting

Resolution

Use contains instead of equals in the Advanced Search.