What does Direct Call mean when looking at agent status?
Question
In the Agent interface, the list of agents sometimes shows a red phone handset icon next to an agent's name. When hovering over the red phone icon, Direct Call is displayed.
Applies To
- 8x8 Agent Workspace
- Direct Call
Answer
Direct Call is when an agent receives a call from another agent.
Additional Information
For the instructions to correctly transfer a call from one agent to another agent, see Transferring a call fails to change agent status to Busy.