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Why does it show different figures in Customer Experience between Dominant Path and Call tabs
8x8 Support

Why does it show different figures in Customer Experience between Dominant Path and Call tabs

Question 

Why does it show different figures in Customer Experience between Dominant Path and Call tabs

Applies To

  • Customer Experience (VCC)

Answer

The Dominant path screen does not include any call that has been forwarded. So "Forward to External number" or calls forwarded within the queue do not show on the dominant path screen.