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Why are broadcast messages received by agents not in the agent group?
8x8 Support

Why are broadcast messages received by agents not in the agent group?

Question

Why am I receiving VCC Broadcast messages even though I am not in the destination Agent Group?

Applies To

VCC - all versions

Answer

If a user is not part of the Agent Group but is a Supervisor assigned to that Agent Group, he will also receive the VCC Broadcast messages for that particular Agent Group - this is by design.

 

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