How to Identify Who Ended the Call in 8x8 Contact Center
Objective
To identify who ended the call in 8x8 Contact Center.
Applies To
- 8x8 Contact Center
- Customer Experience and Post-Call Survey Analytics
Procedure
- Log into the Application Panel.
- Select Customer Experience and Post-Call Survey Analytics.
- Select the appropriate information to filter for the call in the left side panel.
- Select the call from the right side of the screen. You can see from this screen who hung up the call in the Hangup by column.
- You can also see the number that called in under the Caller Name.
- You can also see the number that called in under the Caller Name.