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8x8 Support

How to Identify Who Ended the Call in 8x8 Contact Center

Objective

To identify who ended the call in 8x8 Contact Center.

Applies To

  • 8x8 Contact Center
  • Customer Experience and Post-Call Survey Analytics

Procedure

  1. Log into the Application Panel.
  2. Select Customer Experience and Post-Call Survey Analytics.
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  3. Select the appropriate information to filter for the call in the left side panel.
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  4. Select the call from the right side of the screen. You can see from this screen who hung up the call in the Hangup by column.
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    • You can also see the number that called in under the Caller Name.
      2019-01-07_10-13-38.png

 

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