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What is "N/A (N/A)" on 8x8 Conact Center Agent report?
8x8 Support

What is "N/A (N/A)" on 8x8 Conact Center Agent report?

Question 

On the 8x8 Contact Center agent report Time on break /Off line status code, what does "N/A (N/A)" mean?

Applies To

  • Time on break/Offline status code Report
  • 8x8 Contact Center
  • 8x8 Agent Console

Answer

Any status changes by the system show NA/NA (for example, when you first log in and go into break status, times out a call to break mode, phone connection problem to put the agent in offline mode, etc).

Mandatory status codes are for agents to change their status manually from the Agent Console drop down menu, which will show in full, in the report.