Ensure Agents Are Processing Payments in the Correct PCI Pal Environment

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Objective

Ensure agents are processing payments in the Live/Production PCI Pal environment.

Applies To

8x8 Contact Center
8x8 Agent Workspace
PCI Pal

Procedure

PCI Pal is used in conjunction with the 8x8 Agent Workspace by establishing a call and utilizing the PCI Pal widget. To avoid a payment being processed via the test environment, agents should ensure that they select the correct Live account at the bottom of the PCI Pal widget.