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How to Ensure Virtual Contact center Agents Are Processing Payments in the Correct PCI Pal Environment
8x8 Support

How to Ensure Virtual Contact center Agents Are Processing Payments in the Correct PCI Pal Environment

Objective

Ensure agents are processing payments in the Live/Production PCI Pal environment.

Applies To

  • Virtual Contact Centre 
  • Agent GUI
  • PCI Pal

Procedure

PCI Pal is used in conjunction with the Virtual Contact Center Agent GUI by establishing a call and utilizing the PCI Pal widget. To avoid a payment being processed via the test environment, agents should ensure that they select the correct Live account at the bottom of the PCI Pal widget.

 

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