Change VCC Caller ID that is Displayed to Agents Last updated Save as PDF Share Share Share Tweet Share Loading...Can't log in to VOD? Old versions have been retired...For faster support help, start a chat or ask an expert![RESOLVED] Some Users' Calls Not CompletingPrevNext Objective Change the VCC CID for calls that are offered to agents' Workplace Phone. Applies To Virtual Contact Center agents. Procedure Please create a case with 8x8 Technical Support.