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Timeout Errors or One-Way Audio on Bria Softphone
8x8 Support

Timeout Errors or One-Way Audio on Bria Softphone

Symptom

When using your Bria softphone, you are experiencing timeout errors or one-way audio problems.

Applies To

  • Bria softphone
  • Timeout Error
  • One-Way Audio

Resolution

  1. Your Bria Account Settings.
  2. SIP Account.
  3. Topology.
  4. Try all four different firewall traversal methods settings found. (If you try STUN, please enter: stun.counterpath.com in the server address field found below the four options.)

Cause

Network configuration is preventing data from reaching the Bria softphone.

Additional Information

Please note that the full-time operation of the CounterPath STUN server is not guaranteed.