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Why are my audio greetings not uploading?
8x8 Support

Why are my audio greetings not uploading?

Answer

Be sure they are recorded in the following format:

  • 8 kHz
  • 16 Bit
  • Mono

The audio format should be PCM (Pulse-code modulation).

If you are using a newer Windows operating system such as Windows Vista or Windows 7, you may need a 3rd party application capable of converting files into WAV format.

If Using Windows XP

To save a greeting in the proper format:

  1. Click Start > All Programs.
  2. Accessories > Entertainment > Sound Recorder.
  3. Open the greeting using Sound Recorder.​​​​​​​
  4. Choose Save As from the File menu.
  5. Click Change Format.​​​​​​​
  6. Choose: 8 kHz, 16 bit Mono 7kb/sec.​​​​​​​
  7. Click Save.​​​​​​​
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