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Agents Unable to Make Outbound Calls in Virtual Contact Center
8x8 Support

Agents Unable to Make Outbound Calls in Virtual Contact Center

Symptom

Agents are unable to make outbound calls in Virtual Contact Center.

Applies To

  • Virtual Contact Center 
  • Virtual Contact Center Configuration Manager 
  • Outbound Calls

Resolution

Check Outbound Codes

  1. Log in to Virtual Contact Center Configuration Manager.
  2. Click Outbound Phone Codes
  3. Under Active check the box for the code that needs to be active. 
  4. Click Save

Cause

This can happen if a phone number has been recently removed or deleted from the 8x8 account.

Additional Information

Try clearing browser cache and cookies, and if the issue persists, please create a case with 8x8 Technical Support.