Agents are unable to make outbound calls in Virtual Contact Center.
- Virtual Contact Center
- Virtual Contact Center Configuration Manager
- Outbound Calls
Check Outbound Codes
- Log in to Virtual Contact Center Configuration Manager.
- Click Outbound Phone Codes.
- Under Active check the box for the code that needs to be active.
- Click Save.
This can happen if a phone number has been recently removed or deleted from the 8x8 account.
Try clearing browser cache and cookies, and if the issue persists, please create a case with 8x8 Technical Support.