Can I Select Facebook Page that Setup as Social Channel in VCC

Applies To

• Virtual Contact Center (VCC)
• Social channels

Answer

No, when setting up a social channel VCC will set up channels for each page of the Facebook account you use during the setup process.

Additional Information

If you are going to have both test and production pages for social channels we recommend using one Facebook account for the test page or pages, and a second account for your production page or pages.