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Troubleshooting Audio Issues in 8x8 Video Meetings
8x8 Support

Troubleshooting Audio Issues in 8x8 Video Meetings

Symptom

Microphone/headset audio issues when using 8x8 Video Meetings.

Applies To

  • 8x8 Video Meetings
  • Virtual Office Desktop

Resolution

Check that Virtual Office Desktop (VOD) audio settings and meeting audio settings are the same.   

  1. Log in to Virtual Office Desktop.
  2. Click Settings (Gear).
  3. Click Audio and video.
  4. Choose the source for Microphone and Speakers.  
    Screen Shot 2019-08-13 at 10.49.56 PM.png
  5. Click Meetings
  6. Start a meeting in your personal meeting space. 
    Screen Shot 2019-08-13 at 10.55.39 PM.png
  7. Click more actions (three dots) > Settings
    Screen Shot 2019-08-13 at 10.17.14 PM.png
  8. Check that Microphone and Audio output are the same source as the one in VOD. Adjust if needed.
    Screen Shot 2019-08-13 at 10.50.16 PM.png

Cause

When audio settings in VOD are changed but not updated in the meeting settings. The same is true if meeting settings are adjusted and not updated in VOD.  

Additional Information

If audio issues continue to occur, please contact 8x8 Support.