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Email Address Already In Use Error When Signing Up for 8x8 Video Meetings Standalone
8x8 Support

Email Address Already In Use Error When Signing Up for 8x8 Video Meetings Standalone

Symptom

When attempting to register for an 8x8 Video Meetings Standalone account, you receive an error that says the email address you've entered is already in use.

Applies To

  • 8x8 Video Meetings Standalone

Resolution

  1. Go to the 8x8 Video Meetings Standalone login page.
  2. From the upper right corner, click Log In.
  3. Log in with your email address. If you have forgotten the password you used to sign up, click Don't remember your password?

Cause

The email address has already been used to create an 8x8 Video Meetings Standalone account. Only one account per email address is allowed.