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Can't Share Screen in Virtual Office Desktop on macOS Catalina
8x8 Support

Can't Share Screen in Virtual Office Desktop on macOS Catalina

Symptom

After updating your OS to macOS Catalina, you are unable to share your screen in 8x8 Video Meetings in Virtual Office Desktop. Other meeting participants cannot see your screen sharing, and there are no warning prompts that screen sharing isn't working.

Applies To

  • macOS Catalina
  • Virtual Office Desktop
  • 8x8 Video Meetings

Resolution

  1. On your Mac, go to System Preferences > Security and Privacy.
  2. Enable Screen Record.
  3. Restart Virtual Office Desktop.

catalina issue.png

Cause

Apple has changed its permission model and now requires that users also provide permission to Screen Record so you can share your screen, in addition to camera and microphone access.

Additional Information

If you use 8x8 Video Meetings online while on macOS Catalina, it is recommended that you enable screen recording within Chrome as well.

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