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How do I check which MAC addresses are assigned to extensions on Voice Analytics?
8x8 Support

How do I check which MAC addresses are assigned to extensions on Voice Analytics?

Objective

To check the MAC address for devices associated with extensions.

Applies To

  • Virtual Office Analytics

Procedure

  1. Log in to Virtual Office Analytics.
  2. Click on Device Report clipboard_e791237d024a246ba1ccaa6ac36253ecb.png on the left-hand side and select Device Status.
  3. You will notice a map on the bottom half the screen under End Point Status Detail. Select the detailed view button on the top right-hand side of this map  clipboard_ebceb8d4d721b58b84215b419f8d9a44a.png.
  4. You will now see a list of extensions on your PBX which have a physical device associated with them. 
  5. Under the MacAddress column, you will see the MAC address associated with the extension/device.
    clipboard_efbf00eafb804b4879bd35952228be5ee.png
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