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How to Run a Call Detail Records report in Virtual Office Analytics
8x8 Support

How to Run a Call Detail Records report in Virtual Office Analytics

Objective

Run a Call Detail Records report in Virtual Office Analytics

Applies To

  • Virtual Office Analytics

Procedure

  1. Log in to Virtual Office Analytics.
  2. Navigate to Call Report > Call Detail Records.
    Call Detail Records.png
  3. Click on Date_Selection.png in the top right-hand corner and select the time frame for your report. You can choose one of the pre-set options, i.e. Yesterday, Last 7 days... or set a specific date range by clicking on Custom Range and selecting the from and to dates, then click Submit.
    Custom Range.png
  4. Once loaded, you will see data for all calls on the PBX during the date range you selected.
  5. To narrow down the search criteria, add a filter by clicking on Add Filter.png in the top left-hand corner.
  6. Click on the + sign next to each filter criteria to expand the available options. Select the filter you want to add by clicking on it.
    Filter Options.png
  7. Type the filter into the search box. Click the + sign to add the filter.
    Call_Example.png
  8. The search results will now show just the data that includes the filter criteria you have selected.