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How to get Agent / Employee Status in Virtual Office Analytics
8x8 Support

How to get Agent / Employee Status in Virtual Office Analytics

Objective

To see how many of your agents are on a call at any given time or review the current and last-used status of your agents. 

Applies To

  • Virtual Office Analytics

Procedure

Display Status 

  1. Log in to VO Analytics.
  2. On the Left Pane, select Employee Report.
  3. Click Display Status. 

The status of each extension is available on the bottom right corner.

Screen Shot 2019-09-06 at 1.03.55 AM.png

Activity Status 

  1. Log in to VO Analytics.
  2. On the Left Pane, select Employee Report.
  3. Click Activity
    Screen Shot 2019-09-06 at 1.08.06 AM.png

View the current status of an employee, their previous status, and the time of their last status change and get a real time report.