Skip to main content
How to identify the Original Phone Number Dialed?
8x8 Support

How to identify the Original Phone Number Dialed?

Objective

Identify the Original Number Dialed by Customer using Virtual Office Analytics  (DID phone number Dialed or DNIS).Identifies the receiver of a call the number that the caller dialed.If customre have multiple Virtual Numbers or Toll Free Numbers to the same destination, DNIS tells which number was called.

 

Applies To

  • Virtual Office Analytics.
  • Account with multiple Virtual and toll free numbers.

Procedure

  1. Login to Virtual Office Analytics https://sso.8x8.com
  2. Click Call Details Records.


step 2.jpg

3. Click the 3 Bar on the upper Right Side of Virtual Office Analytics.

voa.JPG

4. Select and Check " Dial-In- Number".

clipboard_e900406bcc6edbdbc0b4c5b078b051fac.png

5. All the DID Phone Number Dialed will show on the report (You just need to check the Caller ID of the number who dialled by pressing CTRL+F Search in the VOA Website).


step 5.png

Additional Information

Dial In number only applies to external inbound calls.

 

How can we help you?

X