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Non-Admin Users Are Unable to Find Calls Outside of Assigned PBX Using 8x8 Virtual Office Analytics
8x8 Support

Non-Admin Users Are Unable to Find Calls Outside of Assigned PBX Using 8x8 Virtual Office Analytics

Question

Why are the non-administrator users unable to search for all calls at the company level using Virtual Office Analytics (VOA)?

Applies To

  • Virtual Office Analytics
  • Configuration Manager

Answer

When a non-admin user receives permission to access VOA, the User receives the ability to log in to only the PBX assigned to the profile, and as such can search only for the calls created under the same PBX.

Additional Information

8x8 Administrator users are, by design, assigned to all PBX's and therefore have access to all calls created under all PBX's at the company level.

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