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Why does the Queue Board show inaccurate numbers
8x8 Support

Why does the Queue Board show inaccurate numbers

Applies To

The Queue Board and Queue Detail pages in Virtual Office Analytics for both Account Manager and Configuration Manager accounts.

queue_board.png

Answer

There is a known issue affecting how the statistics are displayed on the Queue Board in Virtual Office Analytics (VOA). The cause is related to how the back end for the Queue Board processes the raw data. This behavior is scheduled to be addressed in the next major VOA release.